STANDARD TERMS AND CONDITIONS OF SALE

1. These general terms and conditions of sale apply to all orders and sales of products placed through the Orthonutrics website. By placing an order, the customer accepts these terms and conditions. Any derogation from these terms and conditions must be expressly agreed in writing by Orthonutrics.
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3. The products offered through the website are nutritional supplements, including Recovery+. The products are intended to supplement the normal diet and are not intended to replace a varied and balanced diet or a healthy lifestyle. The customer undertakes to use the products in accordance with the instructions provided on the packaging and, where applicable, the instructions of their healthcare provider.
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5. The prices applicable to an order are those displayed on the website at the time the order is placed. Unless otherwise stated, the prices include applicable VAT. Any delivery costs will be clearly indicated before the order is confirmed.`
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7. Orders must be paid in full using one of the payment methods made available on the website. Orthonutrics reserves the right to suspend or cancel an order where payment has not been successfully completed.
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9. Orthonutrics undertakes to make reasonable efforts to process and deliver orders within the indicated timeframe. Delivery times provided on the website are indicative unless a specific delivery date has been expressly agreed. Orthonutrics cannot be held responsible for delays resulting from circumstances beyond its reasonable control.
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11. The customer is responsible for providing a complete and correct delivery address. Orthonutrics cannot be held responsible for delays or additional costs resulting from incorrect or incomplete information provided by the customer.
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13. The customer is entitled to the statutory warranty applicable to consumer purchases. In the event that a product is defective, damaged upon delivery or does not conform to the order, the customer must contact Orthonutrics as soon as reasonably possible at sales@orthonutrics.com providing the order number and a description of the issue.
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15. In accordance with applicable consumer legislation, the customer generally has the right to withdraw from a distance purchase within fourteen (14) days from the day on which the customer, or a third party designated by the customer, takes physical possession of the goods. The customer must inform Orthonutrics of their decision to withdraw before the expiry of this period.
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17. The right of withdrawal does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene where the seal has been broken after delivery, provided that the statutory conditions for this exception are met. This may apply to sealed nutritional supplements once their seal has been broken.
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19. Where a customer validly exercises their right of withdrawal, Orthonutrics will reimburse the payments received in accordance with applicable law. The customer is responsible for the direct cost of returning the goods unless otherwise provided by law or expressly agreed by Orthonutrics.
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21. Orthonutrics cannot be held responsible for damage resulting from improper use of the products, failure to follow the instructions for use or storage, use after the stated expiry date, or any other use contrary to the information provided with the product, insofar as permitted by applicable law.
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23. Nothing in these terms and conditions excludes or limits any liability or statutory consumer rights that cannot legally be excluded or limited. In particular, these terms and conditions do not affect the customer's mandatory rights under applicable consumer protection legislation.
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25. Any complaint concerning an order or product may be submitted to Orthonutrics by email at sales@orthonutrics.com. Complaints should include the order number and sufficient information to allow Orthonutrics to investigate the matter.
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27. Orthonutrics reserves the right to modify these general terms and conditions of sale. The terms applicable to an order are those in force and accepted by the customer at the time the order is placed.
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29. The processing of personal data in connection with orders is governed by the Orthonutrics Privacy Policy, available on the website.
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31. All contractual relations between Orthonutrics and the customer are governed by Belgian law. Where the customer is a consumer, any mandatory provisions of consumer protection law applicable to the customer remain fully applicable. Any dispute shall be submitted to the competent courts in accordance with the applicable rules on jurisdiction and consumer protection.